Case Study 3: Multi-Facility Health System Vendor Consolidation

Case Study 3: Multi-Facility Health System Vendor Consolidation
Industry: Healthcare
Size: 14 Facilities, 8,000+ Employees
A Midwestern health system with five separate employee health plans, three TPAs, and three PBMs faced spiraling administrative costs—exceeding $50 PEPM—and uneven employee experiences across facilities.
BENAT Advisory Services led a data-driven vendor consolidation and RFP process, unifying plan design, reducing vendor count, and aligning contracts to financial modeling rather than marketing claims. We also introduced dialysis transport programs that redirected high-cost patients to underutilized domestic facilities, reducing unnecessary out-of-network spend.
Through collaborative leadership engagement, we achieved cultural alignment across formerly siloed entities. The new plan architecture unified benefit design, simplified administration, and drove care back into the system—boosting both ROI and satisfaction.
Results:
- $4M Reduction in Stop-Loss Premiums
- $2M Annual Savings via Redirected Dialysis Care
- $18M Annual Increase in Domestic Utilization
- 90% In-System Care Retention Rate
The transformation demonstrated how operational unification can produce financial, administrative, and cultural cohesion across a complex organization.
